Cancellation Policy
Booking and Cancellation Policy
Welcome to GR Facial Wax and Lash. We value your time and are committed to providing the best service experience. To ensure smooth operations and fairness for all clients, we kindly ask you to review and adhere to our booking and cancellation policies.
Booking Policy
Appointment Reservations: All appointments must be reserved with a valid credit or debit card on file. No charges will be made at the time of booking unless specified for certain services or promotions.
Confirmations: You will receive an appointment confirmation via email or text. Please ensure your contact details are accurate to avoid missed communications.
Arrival Time: Please arrive at least 10 minutes before your scheduled appointment to allow for check-in and preparation. Late arrivals may result in a shortened service or rescheduling.
New Clients: New clients are required to complete an intake form upon arrival. To save time, we recommend completing this form online before your appointment.
Cancellation and Rescheduling Policy
We kindly ask for a minimum of 48 hours’ notice for any appointment changes or cancellations. This helps us accommodate other clients and respect our team's time.
48+ Hours Notice
No fees will be charged. Your deposit will be applied to your rescheduled service.
Less Than 24 Hours Notice
Cancellations or reschedules made with less than 24 hours’ notice will be charged 50% of the scheduled service.
Same-Day Cancellations or No-Shows
Clients who cancel on the day of their appointment or do not show up will be charged the full cost of the service and will no longer be eligible to rebook with us.
Double Booking
Please ensure you do not double-book appointments under your name. If multiple appointments are booked and not canceled properly, each may be charged accordingly.
Service Satisfaction
At GR, we do not offer refunds on services performed. If you're dissatisfied with your service, please contact us within 7 days of your appointment. We're happy to offer a complimentary adjustment if appropriate.
Requests made after 7 days will be considered a new service and charged as such.
By booking with GR Facial Wax and Lash, you acknowledge that you have read and agree to our cancellation and service policies.
Special Conditions
Group Bookings: Group appointments require 48 hours’ notice for changes or cancellations.
Prepaid Services and Packages: These are non-refundable but may be rescheduled according to the policies above.
Promotions and Discounts: Cancellations for services booked under special promotions will forfeit the promotional discount.
Exceptions and Emergencies
We understand that emergencies happen. Please contact us as soon as possible if you cannot make your appointment, and we will do our best to accommodate you.
Policy Agreement
By booking an appointment with GR Facial Wax and Lash, you agree to these terms. We appreciate your understanding and cooperation.
Thank you for choosing GR Facial Wax and Lash. We look forward to providing you with exceptional service!
Return Policy
Thank you for shopping with us. We take great pride in the quality and care of our products and services.
Please note that all sales are final. We do not accept returns, exchanges, or provide refunds under any circumstances.
We strongly encourage you to review all product descriptions, sizes, and details carefully before placing your order. If you have any questions or concerns about a product or service prior to purchasing, please contact our team. We are more than happy to provide additional information to ensure your satisfaction and confidence in your purchase.
In the rare event that you receive a defective or incorrect item, please reach out to us within 48 hours of delivery with your order details and supporting photographs. We will assess the situation and advise on any appropriate resolution at our discretion.
By completing a purchase on our website, you acknowledge and agree to this return policy.
Thank you for your understanding and for supporting our business.